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1) No cash refund
2) For exchange, all items must be in original condition with tags and labels intact.
3) Exchange of equal value can be made within 10 days of purchase if sales receipt is provided.
You need to place a replacement order just like regular order.
Mention FULL NAME in First name field and REPLACEMENT in Last name field while order checkout. Replacement charges are PKR 150. Please pack the previous parcel, mention your name and “montivo.pk” on it. Rider will come and exchange the product.
If found that you have sent an incorrect item to us. You will be permanently blocked from our website.
4) No Returns: If you are returning an unsuitable(damage or defected) item for a refund we will refund the cost of the item only and not the original delivery cost. The return delivery charges are paid by the customer.
At Montivo.pk we hope that you are happy with your purchases. We take great care in dispatching goods to the highest quality, however we know that sometimes things can go wrong and you may need to return an item. Please follow the following procedure: We would require an image to be whatsapped to us providing all damage caused. Please whatsapp this to 03492340409. Make sure you include your reference number, a copy of your invoice and an image of the parcel you received it in.