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What courier do you use for delivery?
We use Blue-ex, Rider TPL, to send most of our Pakistan orders.
For Deliveries abroad, you need to contact us at our WhatsApp number 03492340409.
How long does it take for home delivery?
For major cities, the delivery takes 2-3 working days. Working days are Monday-Saturday. For minor cities or interior cities, delivery takes 2-5 working days.
Why is my order cancelled?
You either provided incorrect phone number or incorrect address. Or you did not pick up the phone. We do not dispatch orders if not confirmed on call. Please pick up the phone when you get a call from unknown number otherwise your order will be cancelled if not confirmed in two days.
Bank transfer orders do not need any confirmation. They are dispatched once the payment has been made.
Can I collect from a local store?
We offer a reserve and collect service. Only in Karachi
Do you deliver on weekend?
Depends on the courier service. Some of the orders do get delivered on weekends.
Can I track my item?
Yes. You will receive a text message when your order is dispatched. You can use that tracking number to track your order
I'm new how to order?
Please order it online on our website. www.montivo.pk
Is it safe to order online?
Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.
How do I apply a promotional code?
You can add a valid promotion code in the Basket.
We offer Cash on delivery & bank transfer.
How can I find the right size?
Please visit our size chart page before ordering. Some of the size guides are mentioned on product page too.
Are your products original?
Our products are 100% original. If you find it fake, you can get 100% cash refund except delivery charges.
Are your products tagged?
Around 80% of our products are tagged. Some of them are cut label and some are without the label.
How do I know if my order was successful?
You will receive an automated email to confirm your order has been received, and is being processed.
You will receive a further dispatch confirmation call once your order has been packed and is ready to leave our warehouse.
Where is my order?
Most of our deliveries are sent via Blue-ex, Rider TPL. You can inquire your tracking number by messaging us at our WhatsApp 03492340409.
How can I make complaint?
In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement. Contact Us
Is it possible to make any changes in my order?
Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please call us immediately after placing the order. We can attempt to stop or amend your order with our dispatch team, if it is not possible, we will advise you on the next steps.
Why have I not received my complete order?
Quality control checks all the item before dispatching. If there’s any issue with the order we remove it from the order.
Do you have return or exchange policy?
We do not have return policy but we do have exchange policy.
How do I exchange an item?
You need to place a replacement order just like regular order.
Mention FULL NAME in first name field and REPLACEMENT in Last name field while order checkout. Replacement charges are Rs 250. Please pack the previous parcel, mention your name and “montivo.pk” on it. Rider will come and exchange the product.
If found that you have sent an incorrect item to us. You will be permanently blocked from our website.
What do I do if I have received a damaged item?
At Montivo.pk we hope that you are happy with your purchases. We take great care in dispatching goods to the highest quality, however we know that sometimes things can go wrong and you may need to return an item. Please follow the following procedure: We would require an image to be whatsapped to us providing all damage caused. Please whatsapp this to 03492340409. Make sure you include your reference number, a copy of your invoice and an image of the parcel you received it in.
Why have you not refunded the original delivery charge?
If you are returning an unsuitable or damaged item for a refund we will refund the cost of the item only and not the original delivery cost. The return delivery charges are paid by the customer.